Spicejet Air Line - Overcharging for Baggage

I recently visited Dubai for an official trip under the aegis of Consular General of India in Dubai.

Flight details - Dubai to Delhi ( SG * ) on **-**-**** vide flight ticket PNR On. F**JSL .

I had checked in my baggage of ** kgs against allowed limit if ** kgs. ( tag no SG**********)

My hand baggage was * kgs and I picked up some gifts from duty free at Dubai airport and at the boarding gate, to my horror found that everything including the duty free was included in * kgs limit. I was asked to pay AED *** for * kg as excess hand baggage ( Receipt No. SG-DXB – ******). This was not explained or displayed at the check in counter ( In fact displayed at the Boarding Gate only).

I explained that my check in baggage was only ** kg and I should be allowed to take this hand baggage and requested to have the bag checked in but they refused saying that the staff was not of SPICEJET and they could do nothing.

But this was not the worst. Soon after I crossed the boarding gate, there were some staff who asked me to give my hand baggage for check in as the flight load was full. I promptly gave them the bag and they issued me a baggage ticket (Gatebagtag XH ******).

So I went back to the gate staff and requested refund of my AED *** ( equal to Rs. ****/-) but they flatly refused saying they were outsourced contractual team of Spicejet.

In effect , I was within the limits of my baggage allowance of ** kgs (**kg +* kg) but was duped by the local contractors. This is a clear case of cheating and harassment at the behest of SPICEJET. Overcharging for eatables on the flight these days seems to be acceptable but his was another level of making money thru unscrupulous means.

I saw several passengers stranded and were being coerced to pay the charges while there was ambiguity in the baggage allowance.
I request you to please investigate this as I am told that Spicejet is the only airlines who is indulging in such unfair practices' to fleece the passengers.

I request your intervention in the matter and arrange a refund and compensation for such harassment. I would soon be initiating legal claim against the airlines.