Ola Cabs - Overcharged by the company

Sir, I went to Jaipur for vacation on **/*/**** with my family. On dated **/*/**** I booked a cab on a rental basis for * hr from ola cab for Rs ***.**. The ola micro rental CRN no is ********** and driver was Inder Jeet Singh. The cab picked up us at **.** AM and Driver refused to go to sightseeing in Jaipur city and said he will park cab outside the city for * hr and asked us to book e-riksha for the city ride. I refused e-riksha booking offer and ask him to cancel the ride if cannot go with us.H e start abusing and start threatening me so I made a complaint to ola customer care to change cab or cancel the ride due to security reasons. I asked the driver to cancel the ride he denied by saying I need full payment *** if want to cancel this trip. I again requested ola cab to cancel this ride due to security reason and I could not go with that ride and nonsense fellow so provide me with another cab. The driver has even denied the direction of OLA cab customer care call by saying if cancel the ride and let us go out from the cab who will make his payment. The driver was not allowing my wife and children to come out from cab till his payment got cleared. It was a horrible day for me and also threatening. Then I recharged ola account with **** rupees and made a call to customer care no and requested again to cancel the ride then customer care executive made a call to the driver and ensured him about the payment from ola then he let me and family come out from the cab. The ola charge me *** for the **-minute journey. The billing invoice showing journey time ** minute but it includes more than ** minutes outside the cab spent on the call with ola customer care. It is injustice ola made to me instead of enquiring and taking action against the driver they charged me *** that is above the booking amount of *** made for * hr. Kindly take action against the cab driver and direct to ola to refund the extra amount they charged for the ride of *.*km.
I made this complaint on consumer forum helpline but unfortunately, complaint disposed of with the reply of the company that stating that my concern was discussed with me and matter was amicably settled. Hence, issue stand closed as satisfied by the rider but my query was not addressed by company neither they refunded the extra amount they charge and the matter wasn't settled amicably.