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Swiggy - Order not delivered on time

Nilesh Dalvi filed complaint against Swiggy on Feb 20, 2019

This is regarding swiggy order no. *********** delivered from juice maker which has ** minute or free service guarantee. The order was placed at *:** pm and delivered at *:** pm (proof attached). When contacted customer chat, the executive claims that the delivery boy was on the location at *:** pm. When I tracked the delivery person and he was not on the premises. You can see from the myGate app of the colony that the delivery person has entered the gate at *:** pm. So, this is the first lie which swiggy has given on its customer care chat. Secondly, I had called customer care on phone. Please go through the recording which I am sure swiggy must have. The executive on phone tells me the system shows that the order has been delivered at *:** pm. Swiggy has been outrightly swindling customers of false promises. Please find the attached proofs.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Swiggy

1964

Total Complaints

1013

Total Resolved

51.58%

Consumer Satisfaction

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