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Nilesh Dalvi filed complaint against Swiggy on Feb 20, 2019
This is regarding swiggy order no. *********** delivered from juice maker which has ** minute or free service guarantee. The order was placed at *:** pm and delivered at *:** pm (proof attached). When contacted customer chat, the executive claims that the delivery boy was on the location at *:** pm. When I tracked the delivery person and he was not on the premises. You can see from the myGate app of the colony that the delivery person has entered the gate at *:** pm. So, this is the first lie which swiggy has given on its customer care chat. Secondly, I had called customer care on phone. Please go through the recording which I am sure swiggy must have. The executive on phone tells me the system shows that the order has been delivered at *:** pm. Swiggy has been outrightly swindling customers of false promises. Please find the attached proofs.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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