Zomato - Order cancelled automatically and 100 fee taken from customer

I had placed an order which was cancelled by your side but it is showing that I cancelled the order and you have taken ***% cancellation fees from me as it was a prepaid order this is not done I wanted the order that is the reason I had paid my payment prepaid the order was cancelled in ** sec from your side I even called the achija restaurant that why my order was cancelled they told me that the customer cancelled the order but I did not cancel the order and when I went to the support section of zomato it shows that ***% cancellation fees was taken to compensate our partner but when I talked with restaurant they did not receive a single penny and a delivery rider was not appointment as it had been only ** sec when the order was cancelled because of some glitch the means that zomato pocketed the money in the name of compensation to their partner what kind of a sack/fraud you guys are running? I have been a gold customer from past few years and I have placed around *** orders from zomato this is the *st time I am facing something like this look into this matter immediately refund me my money back as it was a glich from your side or I am going to tweet about this issue as I have all the proofs needed,your system is so flawed that a customer can not even talk to an customer care executive we have to talk to your ai bot which is of no use improve your services zomato and resolve this issue as soon as possible order id is**********

I even have the proof that you did not give a single rupee to the restaurant I had a talk with the restaurant don't do these kind of fraudulent things