Divadeal - Order cancellation requested still the company shipped my order

Tripti Rathore filed complaint against Divadeal on Oct 8, 2018

I ordered two products from diva deal powered by shopify ,on *th october **** and did online payment of Rs.**** of the same .But found the same products were of far less cost on amazon .
So I read cancellation policy of diva deals ,it suggested that on cancellation is possible only if product is not shipped otherwise it will be returned with refund as credit points on the same site(which I don't want)
Cancellation can be done by sending an email on support@divadeal.in .so I cancelled my order #DD***** and Order #DD***** the same on *th october **** itself .I will attach screenshot of those emails.Then on saturday I recieved a call from diva deals asking for shipping confirmation I told him that I have already cancelled my order so don't ship the product .He said ok .Then again on monday *th oct.**** I recieved one email that my order is shipped.
I called back on the number +************ (I will attach screenshot of the call details)once somebody picked up my call but didn't answer and disconnected, later they didn't recieved the call at all.Didn't reply to my emails.
What should I do?

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Divadeal

Total Complaints

Total Resolved

50.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Shweta Soham Paradkar on Jan 17, 2019

Divadeal – Divadeal.in did not deliver the product and customer care is not accessibleClosed

I had ordered hair removing machine in order number DD******. The order after * days shows in Chandigarh. Order origin is shown as Mohali. Noone is responding on customer care numbers ********** and ***********. I ...

Preeti kakkar on Oct 16, 2018

Divadeal – Payment not being reversed, order nit processed Closed

Purchased a product and made payment.. Now customer care says order is cancelled. They are not making refund , asking for card details on phone and denying any email communication.to be made.

Safdar Ulde on Dec 27, 2018

Divadeal – Cheating by Worst quality, wrong size, Product not as per shown Open

Company name : Diva deal https://divadeal.in Order no DD***** Shipped by Impulse E Commerce. Raj niwas, Mubarikpur,(meerpur), Tehsil Dera Bassi. Dist. Mohali Punjab ******. Products: Posture corrector-...