OLA ELECTRIC - OLA Care Plus Policy Spare Parts Replacements OLA Referral Bonus Settlement Issues

I have bought OLA Care Plus Policy on **th Jan ****, During the Policy purchased time OLA Care Policy given parts replacements free for Disk Break pads & Mid Drive Belts & Other Parts, Labour charges and without any limitations of Towing service( NO Kms limitations), now they have denied few of the spare parts replacements like Break Pads/Mid Drive Belts and Service Towing Service KM (limited KMs only), all these changes they were done without consent of my knowledge, not even communicated over call/mail about these policy changes, In market generally Service Provider whenever doing major changes during the tenure period then Service Provider should have refund money or at least provide the service as committed during the tenure of * years but they haven't done anything so far and denial of agreed spare parts replacements and limited kms towing services, I have been visited near service centre they have informed like we can't help and advised approach customer care over mail (support@olaelectric.com and legal@olaelectric.com).
but no proper responses from support team and simply logged ticekt but no follow-up response. also I have referred one OLA S* X - *kwh scooter purchased in last year (**th Nov ****) and scooter also delivered with my known person but so far not paid referral bonus **** INR from OLA Electric side and communicated with over customer number times but no responses so far, looking your assistance to send formal notice to them for reg ola care plus policy free spare parts replacement issues and referral bonus settlement issue related. also below attached the necessary documents. OLA Care Plus Policy Amount: INR **** + OLA Referral Bonus INR **** = Total ****. Please reach me if you have any clarifications