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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
OLA ELECTRIC - Delay in service Open
I have sent my scooter more than a month ago through Roadside assistance as the nearest service center was *** kilometers away. Till then no contact was made from their service stations and I was not given any update. I made multiple calls to t...
Oct 26, 2024 by Shubharchan palui
i ordered ole electric S* just model for *****/-..then ola asked *****/- towards RTO+INSURANCE+DELIVERY CHARGES+REGISTRATION which was paid by me.OLA confirmed scooter dispatched. When not received ola said that model out of stock and suggested...
Oct 25, 2024 by v m nayak
OLA ELECTRIC - Scooter Not Delivered Closed
I have booked ola scooter on **-**-** by paying the amount and they are suppose to deliver the scooter on **-**-**** but today is **-**-**** and the scooter still not delivered. While i have contacted with their Customer service centre several ...
Oct 04, 2024 by Pijush Banerjee
OLA ELECTRIC - Faulty Scooter service deficiency Open
i buy ola scooter which delivered on ** september during this * year time spain scooter breakdown mutliple time and always ola take extra time to give service. Its have full of bug every week small problem occurs . like - rebooting , display b...
Sep 16, 2024 by Ankit Prajapat
OLA ELECTRIC - Faulty Scooter Service Not Provide on Time Closed
i buy scooter which delivered on ** september during this * year time spain scooter breakdown mutliple time and always ola take extra time to give service. in last ** day scooter breakdown * timmes *st service centre take ** days to deliver an...
Sep 16, 2024 by Ankit Prajapat
OLA ELECTRIC - Manufacturing defects in vehicle not fixed since 2 yrs of delivery Open
I purchased an Ola S* Pro two years ago, and it has had manufacturing defects that cause the scooter to stop working every month. Each time it breaks down, I report issues like defects in the suspension, MCU, and network failure to the service ...
Sep 08, 2024 by Aditya Kasyap
OLA ELECTRIC - Delay service Open
Mera scooter ** August se kharab ho gya tha usmein restart ka issue aa rha tha scooter drivable nahi tha aur service centre mere ghar se **km dur tha phir main complaint karvaya lekin kuch response nahi mila phir main ** August ko ola care plan...
Sep 03, 2024 by aman kumar
OLA ELECTRIC - Ola Scooter Not Delivered As experience Centre Is Permanently Closed Closed
Dear Team, I visited the Ola Experience Centre in Yelahanka today, expecting to pick up my scooter. However, I discovered that the center has been permanently closed by BBMP. Could you please inform me of the new location where I can col...
Aug 22, 2024 by Jeet Barman
OLA ELECTRIC - Refund issue Open
I have booked OLA s* air scooter last month (July) **th using my one credit card on EMI option, later my plans changed and I had to cancel the booking which I did on **rd of July. Ola confirmed the refund and shows the status as refunded, I hav...
Aug 21, 2024 by Ashok Kamepalli
OLA ELECTRIC - Since two months my scooter issurs not resolved Open
Purchase OLA scotter in the month of april **, used for two months with ***+km, suddenly it is started malfunctioning, and i raised the complient online but even after one months, no one responded, i forced to take to neareast service station b...
Aug 19, 2024 by Shanthakumar
OLA ELECTRIC - OLA is Froud Open
I have booked OLA Electric Scooter on **/**/**** OLA agent has promised me * days delivery I have paid total amount to OLA but today **/**/**** till day not delivered me OLA scooter. ...
Aug 15, 2024 by Arbaj Babulal shaikh
OLA ELECTRIC - OLA Open
Hi [Recipient's Name], I am writing to express my deep dissatisfaction with the service I received at the Sunkadakatte Bangalore Ola Service Center today. Despite following your team's confirmation, I visited the service center and waited...
Aug 05, 2024 by Shashi Bhushan
Dear Team , My ola S* pro as per commited date supposed to be delivered by **/**/***.Still as on date **/**/**** not delivered and no communication and unable to reach out to anyone for any support .Very poor bad pathetic service highly disapp...
Jul 27, 2024 by DIBAKAR PATNAIK
OLA ELECTRIC - The screen of the shows the scooter has issues please restart Closed
The shooter's screen shows (scooter issue please restart the scooter) we have given or scooter on *rd July **** and after giving the scooter for Korea than ** days . The service center has not solved my problem . ...
Jul 23, 2024 by Abhishek Jacob
OLA ELECTRIC - Worst service Closed
I bought Ola electric scooter model no Ola x*plus on ** Jan **** .on **th of feb I got accident from my scooter in which scooter damaged **percent then I filed claim for body parts of scooter but today is ** Jul till now no response have been g...
Jul 19, 2024 by Deepak Kumar
OLA ELECTRIC - My OLA scooter was stopped working Closed
My OLA scooter suddenly stopped working at *th of July until now no response from the scooter Raised an emergency ticket to OLA and got call from OLA backend team on *th July and they're asking me to pay Rs.**** as a towing service and next d...
Jul 12, 2024 by Kumar
OLA ELECTRIC - Faulty ola scooter delivered Open
I purchased ola s* x on **st june **** and got delivery on **rd june **** and by very next day I am facing problems in this vehicle. *. Brakes - Brake gets jammed randomly at any moment and cant move scooter. Sometimes scooter can be moved i...
Jul 08, 2024 by Zeenat Shaikh
OLA ELECTRIC - My scooter not working and support not getting Open
My scooter showing that scooter not working please restart I am restarting lots of time but again and again showing same. I am contacted to customer care but no response Am registered complaint on mail and ola app but also no response fr...
Jul 04, 2024 by Atish Patil
OLA ELECTRIC - Refund Amount Closed
Please note that I have ordered the Accessory with the Ola scooter in the month of March and as it was delayed to be delivered i have decided to cancel the order and i have canceled the order in mid of April month. Further in the system it's sh...
Jul 02, 2024 by CHETHAN A G
OLA ELECTRIC - Service of OLA Electric Closed
My vehicle was breakdown in the middle of the Road on the **th June and I requested for RSA it came after * Hrs and took my vehicle to service centre till now (being a week) I haven't received any update and my job card has not yet created yet....
Jul 01, 2024 by Deepak Pothuraju
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Questions about OLA ELECTRIC
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OLA Fleet Technologies Private Limited
Regent Insignia, #414, 3rd Floor,
4th Block, 17th Main, 100 Feet Road,
Koramangala, Bangalore - 560034
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