Ola Cab - OLA app asking for money when already paid

On *th Aug, I have booked an ola cab from Bangalore Airport to my home on a cash ride of Rs. ****. CRN **********. As soon as the ride ended on Wed, Aug *, *:** PM, as natural, after the ride, I have paid the amount to the driver UPI transaction ID ************ via google pay on Wed, Aug *, *:** PM. The next morning when I tried to book a cab on the Ola app I saw that it was asking me to pay the **** due amount. Instantly, I have reached out to Ola Support via Email and Twitter. No email response was received. But on Twitter, they promised to look at it. After multiple follow-ups on Twitter and **days later they responded saying they have sent an email.
When I looked at the email, it said this “Email : Aug **, ****, *:** PM, We would like to inform you that we are unable to validate this issue with our partner. We suggest you report such issues on a real-time basis so that we can help you with the bill-related issues. Since this ride was taken on ****-**-**, we are unable to process any refund in this case.”
I am not sure, what they mean by “Realtime”, if it is not Realtime than what was done ** days ago on twitter, strange. Now they are not even responding to my email or Tweets. Even if they respond back, it is all generic and unrelated replies like this. “Email : Aug **, ****, *:** PM, We would like to inform you that the payment was unsuccessful for this ride. Hence, there is a due amount. It could be due to the technical issues that we might be experiencing with the bank server. Please be informed for any failed transaction the amount will be automatically credited to the source account within *-** business days.” I don’t know how they are saying the payment was unsuccessful at bank server when it was a cash ride and the same was paid to the driver.
The question is not just about Rs. ****.
It is about the software glitch due to which my cash ride is converted into pay online, which ola is unwilling to accept.
It is about my inconvenience of not being able to take rides.
It is about the loss of trust on the online platform taking digital payments. Today the amount is not big, but what if that amount would have been a bigger one, Ola would still be the same.
It is about losing hard-earned money.
It is about the loss of time, energy, and peace.
It is about customer harassment.
It is about the monopoly.
This is not how Make in India, Digital India should be. Else people will never be comfortable to make online payments fearing this might also happen to them. End of all, I need my refund or the amount to be removed which is showing as due, an apology letter from ola not looking into their software glitch and compensation for making me suffer through the mental agony of following up and not replying back with appropriate resolution.
This was my one of more than ***+ ride I assume in India, New Zealand (just a side note, I voluntarily and personally promoted Ola among my NZ friends when it was first launched in ****, but now they have gone to this level, so sad)