Animesh saha filed complaint against Air india on Nov 16, 2021
I was traveling on ** nov **** from kolkata to agartala via air India flight no.A* *** with my wife and daughter. We were reported on time on counter and they had checked our luggage and hand luggage weight and pass them.all the baggage they found within the limit ( ** kg and * kg). After checking all those they had given me all the boarding card.we were going to security checking but suddenly they were calling me to my phone to report on counter and started to saying that i have excess luggage of ** kg. And were force to pay ** kg @ *** = rs.**,***/- i was shocked.they were threatening me to pay the amount other wise they will not allow us to board. meanwhile my wife and my daughter had crossed the security checking and wait for me for boarding on flight.i was requested them again and again to allow me to board and added that we are patients and my daughter is a child.but they didn't permit me and my family to board on flighr.they had off loaded my all luggage except one.one luggage they hadn't off loaded. We were waiting for my luggage for hours and asked them to give my luggage but they were not saying the truth they were denying the fact.after two hours waiting i couldn't collect my luggage. At last i came to know that my luggage were sent to agartala. I left the airport without my luggage.we kept our medicine, Clothes and other necessary items in that luggage. For their negligence we spend the cold nights without proper cloths and missed the necessary daily dose of medicines. For my luggage i had to buy next day morning flight tickets in high price.due to the incident we had mentally shocked and financially loss.

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
We have booked air india flight AI*** from Delhi to Ahmedabad on **Jan and return via Vadodara on **Jan By AI***. The flight Al*** got cancelled and the passengers were subjected to torturous wait at the airport wit...
I have not receive bed my baggage from last * days. I am staying in a hotel waiting for the bags. Air India says that you will get your baggage next day and we will courier you the baggage but they never came bac...
Ticket was cancelled on *st November but refund is not received. There is no proper response from customer service of air India and they just close the ticket after reply to mail that refund was issued.
We too AI*** from Cochin to Mumbai on June **, **** . I paid excess baggage of rupees *,*** and unfortunately the baggage was delayed at Mumbai and had to wait an hour after speaking with baggage services. My e tic...
The issue that I have experienced was: Our flight got delayed for ** hrs and we couldn’t catch the connecting flight from Delhi to Raipur via lndigo. It went on rescheduling * times that day and we boarded after ** ...