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Aliexpress.com - Not shipped my order and gave fake tracking number for order and said order is delivered I complaint

Nikhil Gurav filed complaint against Aliexpress.com on Aug 12, 2020

Dear sir,I make order on aliexpress of bluetooth tws earphone from EarSoft Store on **/**/**** and order id is **************** but aliexpress fraud with me,They not send my order and showed order is delivered and provide fake tracking number for order.Fake tracking number of order is PR*********YP,Tracking number shows parcel is delivered by india post in varthur,Karnataka,but delivery address for order is from latur, maharashtra,Then I contacted the receiver of this parcel,He said I make order on aliexpress on **/**/**** order id is **************** and order is delivered to me.He send me evidence in the form of screenshots and said that PR*********YP is my parcel/order,He take screenshots from his own account on AliExpress from his AliExpress mobile app.I will add evidences for providing fake tracking number and information to customers by AliExpress.Evidences are in the form of screenshots,screenshots are from my aliexpress account and account of who received parcel.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Aliexpress.com

13

Total Complaints

5

Total Resolved

38.46%

Consumer Satisfaction

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