Dell - Not replacemnet or refund

Dear Sir / Madam ,
I am writing to you to raise an issue about: Computer Manufacturer .

The issue that I have experienced was: The product is DELL G* **** and on the very first day of purchase the laptop after getting fully charged to ***% was drained within * hour completely to *% even without using it for heavy purpose . After opening the folder ( My computer ) the screen was lagged and stucked at place with saying that it is not responding for more than ** secs . The fingerprint scanner is also not supporting well and takes longer to open the screen as well as it was not responded today . The video player also not supported some videos . The cooling fans started spinning so fastly with making much noise after the battery was at **% and started heating a lot . It occurred on: **/**/****

This meant that It feel frustated that I bought this laptop for a huge price range with a hope of excellent performance and regret that customer service will help me to replace the product . I want a brand new dell g* **** with guaranteed service that it will work like a new and original piece and will not show problems as this laptop and if this laptop too works like that then I want a complete ***% refund of my money .

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case .

The response for my issue by dell customer support was that first * specialist told us about some update issues and drive updates . And they asked us to let us update it by remote assist and we let them do it . But even after the updates and installing the guides by them the system after the installation the system is performing the same as the first like battery is draining so fast for a normal use including using chrome , youtube , stalking the laptop , etc. Then what if I install a heavy graphics games and softwares . The fingerpint sensor is taking time to identify my fingerprints and sometimes shows error about it and says sorry we have a problem from our end please try again later . I installed a roadrash game by winzip file and when the files were extracted the game started running , immediately after * - * minutes the game started lagging some how for a bit and when I closed the game after being aware of this the screen got crashed and fully blanked with the game music and sound running in the background . On the very first day when I opened my computer folder , it was totally hanged for ** secs and was saying that it is not responding even if it is a brand new laptop and have *gb ram , *tb hdd , ***gb ssd with intel i* processor . And it also showed some minor issues like taking some time load folders , display re turn on after sleep it was getting lagged . These were the problems .

But the customer support system is always saying that you have to update some bios , windows even after each customer representative did that for * times . They are ignoring my problems and my feelings towards their service and product . They are always saying that we can fix this and we will assist with our team and we can check the internal issue . But I have bought a new laptop then why should I repair it and why should I have to check it since day * . I wanted a brand new pc for education , career and gaming purpose . Then why I got a faulty piece instead of it . I have told them many times that I am unsatisfied by your product , I dont want any kind of changes in the new pc because it is new one and I except it to perform so fast and healthyly for atleast the *st year . But the customer care are not ready to give me replacement and refund for it .

Then I have to file a complaint or case in order of CGA act of **** because there is no another option remained . I hope that I will get the justice for my spended money for my wants and desires .