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Adithyaa Sunder filed complaint against Airtel on Jul 26, 2022
I had got a new broadband connection from Airtel. But since the day after installation, the internet was not working properly.
After multiple customer support calls and failed resolutions, I finally asked for a cancellation followed by a refund.
I was told then that I would receive my refund in * days, given that the payment hadn't been fully processed by their system.
But when I called them back, now they're saying I have to write to them separately for refund and it will take ** days, plus it will come by check, which is not my original mode of payment.
Furthermore, now they're keeping me on hold and not answering any queries.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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