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Pankaj chouhan filed complaint against Goibibo and Irctc on May 17, 2020
Due to covid ** train ticket is been cancelled and full refund is been initiated by irctc but goibibo has not returned the full money they have deducted some charges but as per their policy, if I check in app after clicking on help and then refund policy says if full refund will be given if train is cancelled, then why I have not recived full refund???
Spoken to one of the agent she was not helpfull just reading what she was been thought,asked for supervisor but she raised a service request ******** asked to wait for ** hrs but it's been * days now and still not received any call back
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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