Amazon - not giving refundamazon send me wrong item and telling i sent the wrong item

Vignesh filed complaint against Amazon on Mar 1, 2023

I am prime member ,I ordered from amazon.in tplink wifi card ID :***-*******-******* but I recieved one Ethernet adapter I informed to Amazon and they asked images everything they have checked and said need to investigate it will take * days. After * days I contacted they initiate the return. An agent came to pickup and verified I gave the item box but he said we don't want box, item alone is enough and they took it .after that I waited for almost * days no update and I contacted **feb they are saying u have sent wrong item we cannot provide refund , I have an image what I recieved I have sent I have proof.its almost **** rupees kindly return my money.I spent lacs of rupees in Amazon I trust the Amazon but they did this to me ..hereafter I need to think a lot on shop at Amazon

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon

1057

Total Complaints

429

Total Resolved

40.59%

Consumer Satisfaction

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