VLE Baazar Pvt Ltd - Non Supply of product Ordered

Sir,
Myself resident of Delhi has under given complain with VLE Bazaar Private Ltd., X-** DLF Ph.*, Near Cyber City, Gurgaon (Haryana):-
*. That I am a permanent resident of Delhi and customer of M/s VLE Bazaar Private Ltd., X-** DLF Phase*, Gurgaon (Haryana), ordered online for supply and deliver a product/item on **/*/**** and made the payment online by SBI Credit Card. The details of the product and the transaction details of online buying are as under :-
Invoice No.: INV-****-****** ,
Order ID: #*******/Dated: **/**/****
Ordered Product Name – “Oral B Vitality *** Black Criss Cross Electric Rechargeable Toothbrush for adults Powered by Braun Model ******”, Quantity – *, Price – Rs. *,***/- Total – Rs. *,***/-
Free Shipping, Store Credit – Rs.-***/-,
Net payment: Rs.*,***/-and I have paid the consideration amount (Rs.****/-) along with order through SBI Credit Card.

*. That VLE Bazaar deliberately and intentionally delivered a different product to me. The product I received was wrong product. I did not receive the product which was shown at website of VLE Bazaar at the time of I purchased. The product shown/advertised on VLE Bazaar website and physically delivered was mismatched. The details of the product delivered to me on */**/**** is as under:
Product Name : “Oral-B PRO EXPERT ”, Quantity- *(One), as per delivered packaging.
*. That when I received the product, I found the item was different from the ordered specifications and the same was conveyed to VLE Bazaar about the wrong delivery. I, further asked to either replace the product or cancel the order and refund the amount which was paid by me to VLE Bazaar online. I shared information and report as under:
“Return Details ****-**-** **:**:**
Order id:#*******
Return Status : Active
Consignment No.: Order *******, AWB No. : ***********
Item(s) Requested for return (VLE BAZAAR is not differentiating the product I ordered and product they actually supplied. VLE Bazaar has no where mentioned the actual name of the product supplied. Actual product received is Oral-B PRO EXPERT Price Rs ****, Net paid amount Rs.****/-)
Product Name (Ordered)- Oral B Vitality *** Black Criss Cross Electric Rechargeable Toothbrush for adults Powered by Braun.
Model – ******, Price- ₹*,***.**, Return Type- Replace,
Reason - Defected /does not work, Return Quantity- *,
Total Amount (with tax) - ₹*,***.**
*. That I have already sent many mails and also made more than *** phone calls to VLE Bazaar office for replacement of product or refunding the amount but the issue was not resolved consciously and wilfully by VLE Bazaar.

*. I also explained by emails that product delivered is different of ordered one. The product ordered one is “Oral B Vitality *** Black Criss Cross Electric Rechargeable Toothbrush for adults Powered by Braun” but actual product delivered is “Oral-B PRO EXPERT” Price Rs ****, Net Rs.****. I as customer did not receive the supply as per the specifications of the order and VLE Bazaar delivered different product and of different brand.

*. That I reminded VLE Bazaar many times and filed a complaint on **.**.**** that the delivered product is not useful to me and asked to collect the same from delivery address. But VLE Bazaar has collected the item but not refunded the amount which was paid online for buying the product. VLE Bazaar is intentionally ignoring my requests continuously.

*. VLE BAZAAR has not taken any action for replacement of product or refunding the amount even the complaint I filed on **.**.****.

*. That as per above mentioned circumstances VLE Bazaar has cheated me by not delivering the product as per order of mine and VLE Bazaar has not refunded the amount which was paid by my me. That amounts to wilful breach of obligation and also amounts to deficiency in service.
*. That VLE Bazaar being the service provider/merchant, has legal and moral duty to protect the interests of mine as customer but failed to discharge legal and moral obligation.