Swiggy - Non delivery of order

Gajapati Rao filed complaint against Swiggy on Apr 29, 2019

I have ordered food today (**-Apr-****) at *.** pm. Order No-***********, but order yet not received till *:** pm. After calling multiple times customer care team not even given proper information. Swiggy assigned almost * delivery boys to but no one responding for my order. Even I communicated to customer care through chat. Executive telling they will deliver within ** min in every transaction. Customer care said they will take action. But no action is taken and I still hungry. After *:** hours no food delivered. Customer care people telling me if I cancel my order they will compensate with Rs. **. Is my hungry worth is ** rupees? I have told I need food, since no response from the customer care team. I have requested for cancel at **:** pm, due to that I am facing acidity problem due to no food on time. Need justice, swiggy has to respond with proper solution.

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Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

Swiggy

2085

Total Complaints

1085

Total Resolved

52.04%

Consumer Satisfaction

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