Nobroker - NoBroker Shared Fraud Scammer Contact Details as owner after charging 7000

I am writing to demand immediate answers and action regarding a serious fraud that occurred NoBroker platform, despite being a paid VIP member under your Commercial MoneyBack Plan (Invoice No: KA****SSI-******, Order No: *****************).

After paying ₹*,*** for this plan, I was assigned an RM named Rakesh and Ipshita, who introduced me to a *BHK flat in Mumbai Powai. They provided me with the owner's contact number (***** *****) and advised me to transfer ₹* lakh as a security deposit. Despite my repeated concerns about the legitimacy of this owner, your team insisted that I proceed. Shortly after the transfer, the contact became unreachable, and it was clear that I had been scammed.

I have several questions that need immediate answers:

Fraudulent Service: Did I pay ₹*,*** for NoBroker to provide me with a fraudulent contact number? Is this the kind of “service” you offer to your premium members? How is it possible that after paying for your premium services, I was connected to a scammer?

Genuine Leads?: Your team claims, “We want to assure you that we only have genuine leads in our database.” If that is true, how did you share a fraudulent contact with me? I am a VIP Member, yet I was led into a deal with a scammer. I demand to see the documentation on which this property was listed on your platform. On what basis was this property deemed verified?

Customer Support: Why has your RM been unable to send me a support email in *-* days? Is it that difficult to type an email? If the RM was unavailable, why was no alternate RM assigned? What am I paying ₹*,*** for, if not for reliable customer service?

Verification Process: Despite expressing concerns multiple times about the owner seeming suspicious, NoBroker advised me to proceed with the payment directly to the owner’s bank account. What kind of verification did NoBroker perform before advising me to make the payment? Why doesn’t NoBroker handle money transfers through your platform to ensure security?

Investigation and Communication: What investigations have been performed on your end regarding this matter? Why is it taking so long for your team to respond? I have been left in the dark about what steps, if any, have been taken to address this serious issue.Trust Issues: How can I trust that your entire team, from RM to management, isn’t complicit in this fraud? How else could you negotiate and advise payment without verifying the owner?

*. Trust and Integrity: How can I trust that the entire NoBroker team, from the RM to the managers, is not involved in this fraud? How else can you explain advising your user to negotiate with and pay a random person without proper verification? It appears that the entire process—from listing the property to contacting the fraudulent person, sharing fraud details, and negotiating—happened through NoBroker.

NoBroker’s Responsibility: NoBroker is entirely responsible for the loss of my ₹* lakh. This fraud was facilitated by NoBroker’s negligence and failure to verify the property and contact information. I demand that NoBroker takes full responsibility for this and returns my money immediately.

Consequences of NoBroker’s Service: After paying ₹*,*** to NoBroker, I am left with nothing but mental stress and harassment. After ** days of subscription, I still have no property to move into, with just one week left to find accommodation. The budget I had has been lost in this scam, leaving me without the means to secure another property. So essentially, I paid ₹*,*** to NoBroker to be connected with a fraudster and lose ₹* lakh.