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Dhinakaran D filed complaint against Nobroker on Dec 30, 2024
I am writing this with disappointment, I would like to let you know that my registered mobile number ********** with Nobroker.
I have taken Owner Refund plan, considering Nobroker will find me a tenant, unfortunately, Nobroker was not able to find me a single lead in * weeks. I fond a tenant through a local broker whom I had to pay brokerage, I raised a refund request to Nobroker.
Despite numerous attempts to follow up, I have received an update regarding the discrepancy in the rental agreement deposit amount, resulting in the rejection of my refund request.
I wish to highlight that from the outset, I have faced challenges with the Nobroker service, which has not met my expectations. I paid INR **** a significant amount, due to your sales team's unnecessary pressure to meet targets, resulting in customer dissatisfaction and sales team making a customer buy a different plan instead of money back.
I have requested a refund due to the poor service quality and failing my expectation . I have been trying to contact the Relationship Manager (RM) multiple times, but my calls are unanswered.
Nobroker should have conducted basic due diligence for the high deposit and rent requirements of my locality to assist in finding a suitable tenant, but unfortunately, no support was provided. It now seems you are safeguarding your interests at the expense of my money, citing their terms and conditions.
I request a refund of INR **** so I can pay the local broker who deserves compensation for successfully finding a suitable tenant. I trust that your senior management will address this issue promptly and facilitate the refund.
The clause which they are talking about is completely unacceptable for any owners. When we put a deposit amount that is negotiable it will be anything from Rs * to any number which works for the owners. Simply by putting one line can not restrict how much the owner is supposed to quote to the tenant. I would agree if I mentioned deposit amount is fixed and non negotiable.
Nobroker team is simply playing around with one useless clause.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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