Nobroker - NoBroker denying refund

I have negotiated a property through the NoBroker in “Nakshatra Villas”. During the negotiations, during negotiation I have clearly stated that I require two days’ time to verify his funding plan with his banking partners, and the seller agreed to this condition.

Despite this, representatives of the NoBroker represntatives repeatedly called me, emphasizing that the property was a “prime” unit that might be deactivated within two days and repeatedly assuring that, in case of any loan problem, I would receive a full refund of the token amount.

Under this constant pressure and on the strength of these assurances, I have agreed to make the token payment as part of the booking process. On **.**.****, acting on the payment link shared by the NoBroker, the Complainant paid a total sum of ₹*,**,*** towards the said transaction in two tranches of ₹*,**,*** each.

Material terms and conditions, including withdrawal implications and any non‑refundable service fee components, were not disclosed upfront before collecting this token amount and were instead sought to be introduced or clarified only after payment, through emails and an MoU which I have never signed. When I have declined to proceed on such newly introduced terms and requested cancellation and full refund, the nobroker listed the property as sold-out and refused to refund the entire amount and after several follow-ups they offered only ₹*,**,*** as a so‑called “final” settlement, coupled with short, coercive deadlines and statements that no further responses would be given.

Subsequently, when I initiated a chargeback with my card‑issuing bank, NoBroker Party submitted invoices and documents to the bank which showed that my token payments had been adjusted against invoices raised in the name of the seller post‑paid plan and also against an invoice apparently relating to another, unknown user, instead of being correctly mapped to my own transaction. These documents, now obtained through the bank’s response, demonstrate wrongful application and misallocation of my funds without my consent, further aggravating the unfair trade practice and deficiency in service on the part of the NoBroker.