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Vero Moda - No updates on Return

Aditi Singh filed complaint against Vero Moda on Feb 18, 2019

I have ordered white sneakers from the online website. I got the parcel delivered after * days with white sneakers but brown sole which was totally different from the online display image. Also, I have been trying to return the order but couldn't. No support was there neither from their mail part nor support call. Finally, on **/**/** I was able to place my return order. Hence again no updates. Finally was able to get in touch on **/**/**. Executive asked me that my parcel will be collected on working day i.e. on Monday. Again no updates. And today when I called him he's asking for another * days to take the parcel and then + ** days to get my money back. Really frustrating.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Vero Moda

8

Total Complaints

4

Total Resolved

50.00%

Consumer Satisfaction

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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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