PARK ROYAL HOLIDAYS - No Services provided as promised

Dear Sir,

I am writing to formally raise a complaint/dispute against Park Royal Holidays for the amount of Rs. **,***, raised on *th April ****. I want to outline the circumstances that led to this dispute, highlighting the significant misrepresentations and breaches of agreement by the company.

Pre-Purchase Interactions: Over an extended period, a Park Royal Holidays sales executive named Rahul persistently pursued me to purchase their holiday membership. Despite my initial reservations and inquiries about negative customer reviews, the sales representative consistently assured me of the company's customer-friendly approach and commitment to service delivery.

After extensive discussions, I ultimately agreed to purchase the policy based on specific, pre-agreed conditions:

Complimentary accommodation for * adults and * child
Resort tie-ups in Bandipur, specifically mentioning Country Club Resort and Windflower Resort
Immediate availability of complimentary accommodation upon membership purchase
Documentation and Misrepresentation: The sales representative provided assurances through official email communications, which I have attached as supporting evidence. These documents explicitly outline the membership benefits and agreed-upon terms, which were fundamental to my decision to purchase the membership.

Post-Purchase Experience: Immediately following the membership purchase, I attempted to book the complimentary holiday as previously discussed. Surprisingly, the company:

Refused to honor the agreed complimentary holiday for * adults and * child
Rejected my request to transfer unused holiday nights to my in-laws
Demonstrated complete disregard for the pre-purchase agreements
Recorded Telephone Conversation: During a subsequent interaction, which I recorded, the company representative:

Displayed indifference to my concerns
Suggested I could raise a dispute
Indicated the payment was non-refundable, despite no services being rendered
Additional Concerns:

The company suspended my membership immediately after I raised the dispute
No signed agreement was provided, contrary to their initial promises
No hard copy documentation was sent to my address
Evidence of Misrepresentation: I have compiled comprehensive documentation supporting my claim, including:

WhatsApp chat history with the sales executive
Email communications outlining original agreements
Recorded telephone conversation
Correspondence showing membership suspension
Legal and Ethical Considerations: The company's actions appear to constitute:

Deliberate misrepresentation of services
Breach of pre-purchase agreements
Potential fraudulent marketing practices
Unethical retention of funds without service delivery
Request for Resolution: I formally request a complete refund of Rs. **,***, considering:

No services were rendered
Significant breach of pre-purchase agreements
Misleading sales practices
Unilateral suspension of membership
Supporting Documentation: The following documents are attached for your comprehensive review:

Original email agreements
Recorded communication evidence
Correspondence history
Transaction details
Desired Outcome: I seek a prompt and fair resolution, specifically:

Full monetary refund
Written acknowledgment of the company's misrepresentation
Confirmation of membership cancellation
I trust you will investigate this matter thoroughly and take appropriate action to address these serious concerns. Your immediate attention and resolution are respectfully requested.