Makemy Trip - No refund credited to mmt wallet or bank

Hello team,

Thanks for your email and support. It's been ** days since you credited refund to Makemytrip but the issue io am facing is I am not able to contact their customer service, ( i just contacted once after your email that I should talk to travel agency regarding the refund.) After that, on *th Jan their customer executive created a ticket for a refund and it's still being processed and nothing is credited to my Makemytrip wallet( travel agency from where I booked flights).

Mob: **********

Now I want a suggestion from your team, how can I file a complaint regarding the travel agency to repay as I am not able to talk to the customer support only the computer speaks and then call disconnected.

Check screenshots for the refund ticket created by their support team. I am having only this from mmt.
The second screenshot is the email that I have received from Indigo airlines that they have processed the refund to the travel agency on **th od Dec. ****.

Now it's about ** days but nothing credited to my bank or MMT wallet and moreover, they haven't responded to the emails that I sent on service@makemytrip.com and I am also not able to talk the customer support on their number. Just the computer speaks and then call gets disconnected.