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Zomato food delivery - No refund and food not delivered

White in black filed complaint against Zomato food delivery on Nov 10, 2019

I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation time. Then i cancelled the order and check wallet * balance so i am immidiatly delivery the same food or refund the money. But they didn't give money and food. The main cheeting is not showing payment not refundable at cancellation time.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Zomato food delivery

33

Total Complaints

13

Total Resolved

39.39%

Consumer Satisfaction

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