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Myprotein India - No refund amount deducted with no order placed

Mohammed Abdullah Ali filed complaint against Myprotein India on Oct 2, 2022

Hello,
I was ordering a product on ** August **** and while doing the payment however the payment was done but order was not processed. Immediately I took help from customer support chat from Myprotein app and provided all transaction details, they mailed me saying they have forworded the issue to Indian Finance team. Then again on **rd August **** I reached out the customer support chat and they told they are checking with customer operations to locate the order.
It's going to be a almost * months now in few days and I am getting a kind of robotic reply stating " Finance or operations team are working on it and will be done in *-* working days". I am fed up chasing them and even support call number nobody picks. Please help me out to get my refund.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Myprotein India

18

Total Complaints

7

Total Resolved

38.89%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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