Goibibo - No booking despite receiving money
Kannan Vanangamudi filed complaint against Goibibo on Dec 5, 2021
I was booking a Bus Ticket from Bangalore to Kolhapur for **th December in the Goibibo site on Dec * ****at *pm in the Goibibo site.
i had filled in all details and made payment through Netbanking. Suddenly, everything crashed and I landed in their home page. I could not see any reference to my booking anywhere.
Meanwhile, an amount of Rs.**** was charged to my Bank account and credited to Goibibo. I have a screenshot of the transaction.
I tried contacting customer support, but there is no support beyond IVRs and they are redirecting us to their site/ app. This again was a dead end.
I tried sending a mail to the following IDs
IPR@go-mmt.com
ceo@goibibo.com
travel@goibibo.com
The first two mail IDs don't exist and the third one is set not to reply.
How can a travel agent be not contactable? This is very serious and I would like to sue them for a huge damage for the stress they put me through.
I am attaching the screenshot of my transaction along with the mails I sent that never got delivered.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Sharukh Hussain on Feb 19, 2025
Goibibo – Flight ticket has been Cancelled Closed
I have booked a Spicejet flight from Chennai to Delhi on Feb **th through Goibibo. I wanted to reschedule the flight to Feb ** but in the Goibibo app it was showing the flight has been cancelled so I called the Goib...
MUKESH MEHTA on Nov 18, 2024
GOIBIBO – REFUND NOT RECEIVED FOR CANCELLED FLIGHTClosed
I am writing to request an update on the refund for my flight from Indore to Mumbai scheduled on *th October ****, which was cancelled by the airline. I received an email confirming the cancellation, but it has been...
Dinesh Kumar on Sep 10, 2024
Goibibo – i try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund
Yasmeen on Aug 11, 2024
Goibibo – Refund not initiated Closed
I had booked a ticket from goibibo on July **th and it was canceled due to technical glitch. The refund was to be initiated before *nd August but failed. There is no option to connect with the customer care executiv...
Akram on Jul 14, 2024
Goibibo – I have booked bus ticket due late reaching but driver cancelled ticket Closed
Ernakulam ok chennai bus ticket cancelled by bus driver due late reaching to stop due to heavy traffic I have late and * days completed till now not received any call message from goibibo pls help