Goibibo - No booking despite receiving money

Kannan Vanangamudi filed complaint against Goibibo on Dec 5, 2021

I was booking a Bus Ticket from Bangalore to Kolhapur for **th December in the Goibibo site on Dec * ****at *pm in the Goibibo site.

i had filled in all details and made payment through Netbanking. Suddenly, everything crashed and I landed in their home page. I could not see any reference to my booking anywhere.

Meanwhile, an amount of Rs.**** was charged to my Bank account and credited to Goibibo. I have a screenshot of the transaction.

I tried contacting customer support, but there is no support beyond IVRs and they are redirecting us to their site/ app. This again was a dead end.

I tried sending a mail to the following IDs
IPR@go-mmt.com
ceo@goibibo.com
travel@goibibo.com

The first two mail IDs don't exist and the third one is set not to reply.

How can a travel agent be not contactable? This is very serious and I would like to sue them for a huge damage for the stress they put me through.

I am attaching the screenshot of my transaction along with the mails I sent that never got delivered.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Goibibo

825

Total Complaints

327

Total Resolved

39.64%

Consumer Satisfaction

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