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Vishal Bhalavat filed complaint against Zomato on Sep 14, 2019
I had ordered food on Zomato ( Order No. ********** , dt.*.*.** @ *.** pm ) and paid the amount while ordering. Since payment was already made, Zomato took lot of time to deliver.
Dinner time was almost getting over and Zomato had still not delivered the food, hence I made chat with zomato executive for cancellation due to time. In initial communication Zomato have not informed that refund will not be provided, but when I opted for cancellation ,Zomato have informed that no refund will be provided. I was totally annoyed by their service but since I had no option, I informed their executive to deliver the ordered food since refund was not provided. Zomato chat executive informed me to send message to Zomato support and Zomato chat executive also ensured that I will get the refund.
I have replied to Zomato support a no.of times and they are providing the same response that as per their new policies (hidden policies) they can not refund.
I have also informed Zomato that nobody is a fool to order material and cancel without any refund.
I request to look into this matter and help me.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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