Myntra - Myntra return put on hold

I ordered shoes worth *** and I received my order on **th December when I opened it I was not at all pleased with its quality so on the same day I requested for the return of it after that they told me that the order of yours would be picked up the next day but it wasn’t picked up that day. Day after my request that is on **th of december it was picked up in the morning and on the same day in evening I received a message saying that ur order has been put on a hold as it did not pass the quality check. Like I have not worn it for even once it is completely unused then for what reason can they put my return on hold. I need my refund asap that is it.