Myntra Online Shopping - Myntra fraud with me they sent me wrong product and even after agree with their mistake they are no

Myntra fraud with me. they sent me wrong product and even after agree with their mistake they are not providing me my refund.

Dear Myntra

This mail is to complain regarding the recent issue for the following product-
Order no.: *******-*******-*******.
Return number: **********
After too Many Complains at Myntra Customer care, I found that they are not resolving my problem, which even forcing me to file a legal consumer complaint against your company.

Brief of what happened: -
I ordered Nike Shoes for Order no.: *******-*******-******* from Myntra for the price of **** rupees. they have sent me the wrong product design. They sent me wrong and different product design to me but when I raise a return request (Return number: **********) for this product. Myntra Team agree for their mistake and they pick up the product from my door and after * days they reship this product to me and decline my request saying that we can’t return your product. After that I again file complain against Myntra but this time they locked my account. And do not want to refund my money.

So, I have decided that to file a consumer complaint against the mal practice you have done because I have not done something Illegal to buy from your website. Let it be a lessons learnt for other as well, so that they don't fall in your trap. That even on Myntra’s mistake, Myntra will never except their mistake and you have to bear for product loss as well as money loss. I'll do make sure that it get published in social media to make the people aware of it.