Myntra - Myntra delivered wrong product and not accepting their fault

Subhav Sharma filed complaint against Myntra on Apr 11, 2023

I ordered a Calvin Klein Shirt, Full Sleeves, Black color from myntra on *rd April ****. The images shown on their website were of a full sleeves shirt, but when I recieved it, it was a half sleeves shirt. Everything was correct and except the size of the sleeves. If I had ordered a full sleeves shirt, I should get a full sleeves shirt only. But I got a half sleeves shirt delivered.
So I tried raising complaints, attached the photos, gave them the barcodes, etc. called customer support *-* times. But at the end they said that they have verified everything from back end and the warehouse, and the product that was delivered was the same as ordered. So they simply told me that they can’t do anything and I will have to keep the product. It wasn’t my fault and they are simply denying theirs.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Myntra

2214

Total Complaints

1107

Total Resolved

50.00%

Consumer Satisfaction

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