Noopur Kandoi filed complaint against Myntra on Dec 29, 2020
I am a very old Myntra loyal customer, in October they locked my * year old account and I had to follow up for over a month for my pending orders and returns and refunds which I could not access because of account locked, they finally told me after a month to create a new account as it cannot be unlocked due to some technical error.
Now this month I created a new account and placed an order worth Lacs of rupees for my brother's wedding, and now when I have so many orders pending and returns and exchanges pending, they have suddenly locked my account, I have posted on Insta Facebook and Twitter but they just copy paste the same response and ask to wait for **-** hours, customer care is saying they don't know why its locked, they can just see its locked because of security reasons and no one is helping me create my returns, my products are well within return policy, totally unused unwashed with all price tags intact but these people are saying they cannot create returns because account is locked, I am even getting notifications on my phone of pending orders even though am locked out from my account but they are just not helping with returns neither unlocking my account, they have been harassing me from past three weeks in many ways like sending wrong products, putting items on hold, refunds on hold, the delivery boy even threatened me to make my video and make it viral because he brought a tampered packet which I refused to accept after which next day I see my account is locked, I feel its just one of their many ways to harass the customer and force them to keep their products which are to be returned, I just want my account to be unlocked and my returns and refunds done

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