Jeeves - My money is not refunded

Jeeves Support Team,

I purchased a Samsung washing machine and was advised by your technician to take an extended warranty. However, I was later informed that the plan provided was damage protection, overlapping with the product’s original *-year warranty.

I immediately requested cancellation within the valid period, and your team confirmed the cancellation. Despite multiple follow-ups and promises of a refund within * days and later within ** hours, the refund has not been processed.

Please process the refund immediately or provide a clear update within ** hours.

Details:

Policy No / Plan ID: PDPJVS*V***************

Date of Purchase: **/**/****

Cancellation Date: **/**/****


If I do not receive the refund within the next ** hours, I will be filing a complaint with the National Consumer Helpline (NCH) and Consumer Court for misrepresentation and delay in refund.

Regards,
Sadham Hussain