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SIDDHARTH TEWANI filed complaint against Excitel on May 16, 2023
I am writing to file a grievance complaint regarding my refund issue with Excitel. My name is Siddharth Tewani.
I discontinued using Excitel's services due to a change in location and submitted the router to their facility in Rohini on **st November ****, in the starting they took a security of **** rupees. However, it's been * months since I submitted the router, and I still haven't received my refund. This delay is unacceptable and has caused me significant inconvenience.
I am also disappointed to learn that your representatives are asking me to pay approximately **** rupees for three months of service, even though you still hold my **** rupees security deposit. This is an unreasonable and unfair request.
While I understand that starting a connection may require advance payments, the prolonged processing time for refunds has eroded my trust in your company. I would like to request that you process my refund immediately and start my services again, with the understanding that I will pay any outstanding amounts once I have received my refund.
Regards,
Siddharth
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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