hero electric - My Electric Scooty Part Not avilable In Company Showroom

My scooty which is from Deepika Meena till the chassis no is MEPHELP****AL**** sir this scooty is from Ajmer Rajasthan state a complaint has also been lodged till date the complaint no is VOR******* this complaint is still not resolved or I am a lady who Every time I go to Aadrash Nagar company showroom, it is not replied or I am repeatedly told that when I go to the company, it will come in ** months, it is in the guarantee period of my car, then in the company. I am facing the problem again and again in my car because the part is missing or the showroom is not even repairing the car properly. So he told me which part of my car has been replaced or whether the part will come or for how long.