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Samsung - Mother board dead due to software installation

Ethuri Lokesh filed complaint against Samsung on Jun 5, 2024

On Saturday , I got notification from Samsung saying that , I have to install new software update !! And I downloaded the software later it asked to install the software I opted to install then , it showed it will restart after installing the software then after I waited for * hours it never turned on !! , I lost my phone !!! I went to service center they said that it’s out of warranty we can’t to from our side !! Indirectly they agreed that it’s due to their software defect!!
My phone is ** months old and is just * months beyond warranty

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Samsung

595

Total Complaints

263

Total Resolved

44.20%

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