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Neha kumari filed complaint against ACT Broadband on May 12, 2017
I made a payment for ACT Wifi bill of Rs. **** on **th April,**** for the month of May. The amount got credited to ACT account successfully. The next day, I receive an email saying the payment is due for the month of May. I called the customer care multiple times. Spoke to the agent "Sushma" specifically a lot of times. But, every time they got back to me saying the amount hasn't been paid or has been reversed.
After this, I emailed them my bank account statement proving that I had made the payment and no reversal happened. They didn't call me back for other * days even after receiving the email and closed the ticket. After dropping multiple emails, they mailed me back saying that they have raised a request for disconnection but the mail didn't say anything about the payment issue.
The ticket is still open since ** days. The first ticket was raised on *st may, **** and I don't have any response from them yet.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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