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Reliance Smart Point - money refund

pramod kumar filed complaint against Reliance Smart Point on Feb 1, 2024

I have parchaed good from reliance smart point on ** nov ****, and i have been used sodexo card for making payment, payment has been done from my side and money has deducted from my sodexo account, but in smart point system is hanged, after some time they have been restarted the system, after restart the system, it is asking for payment again. the person and store manager asked me to the payment again , they will put the call lock (refund the previous payment) for previous payment.
now situation is that they are telling they has been done process from there side but still i did not got the money refund back.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Reliance Smart Point

14

Total Complaints

10

Total Resolved

71.43%

Consumer Satisfaction

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