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Bharat Sanchar Nigam Limited - Money not refunded of failed recharge

Sanit Tater filed complaint against Bharat Sanchar Nigam Limited on Jan 11, 2018

Recharged my mobile number ********** on *th Jan **** with an amount of Rs. *** but it was failed.
Money was deducted from my bank account but it is still not yet refunded. On calling to their customer care they said they don't know about the failed recharge and they can't do anything and cannot refund the money.
I have two screenshot to prove it but unfortunately I can attach only one.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Bharat Sanchar Nigam Limited

20

Total Complaints

5

Total Resolved

25.00%

Consumer Satisfaction

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