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Bharat Sanchar Nigam Limited - VAS Activated by cheating the customer

Manu H B filed complaint against Bharat Sanchar Nigam Limited on Feb 15, 2018

Hi,

Customer care executive called me to my landline and asked me to send a SMS (BVAS to *****) so that our landline complaints can be raised via mobile.
As soon as i sent him the message, he cut the call and when i saw the message it was like VAS has been activated and *** will be deducted in total as part of * services.
I have filed a complaint in customer care (but no response).
The customer care number is ringing but no answers.
Same thing has happened in India from July **** but no action has been taken by BSNL.

Please deactivate the VAS from my landline

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Bharat Sanchar Nigam Limited

20

Total Complaints

5

Total Resolved

25.00%

Consumer Satisfaction

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