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Groww india - Money lost due to Regular Technical issues

Arsalan Khan filed complaint against Groww india on Apr 6, 2022

While doing Intraday trading on Groww on **th Apr **** their App and website suddenly stopped working. I have given sell order which got stuck and got proecssed on wrong price. Also another order got stuck which I was unable to cancel or modify. My BP just went up and I almost had an heart attack as the loss could have gone into lakhs as I didnt had any control over any functionality. I tried contacting Groww Customer care and it took over * hour for my call to connect and got a normal reply from them that the issue has been resolved now. I mean in intraday the market just changes within * min and I was helpless for whole * hour. I suffered severe mental agony during the whole episode let alone the loss of over *****.

Again on **th Apr **** I placed a Sell order to close my open position and again the app and website started showing error "RMS not available" and I tried multiple times but everytime same error happened. I again called Groww customer care and again it took me almost ** mins to get connected and again got the same reply that the issue is now resolved. By that I had already incurred losses of **** let alone the same high BP and anxiety I went thru.

The founder of this company Lalit Keshre doesnt allow someone to send him a tweet. I also contacted Groww Twitter account and shared the screenshots however they completely denied compensating for their mistake due to which I lost lot of money.

I want to file a consumer court case against Groww due to negligence in Services and loss of capital due to their technological error not once but twice. I have all the screenshots with me when these incident happened.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Groww india

7

Total Complaints

2

Total Resolved

28.57%

Consumer Satisfaction

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