OYO - Money deducted but booking not done

Vishnu Ramakrishnan filed complaint against OYO on Aug 15, 2022

I had made a booking on Oyo on **-**-****. The payment was done via Phonepe application. The amount (Rs. ****) was deducted from my account but the booking was not made in the Oyo application. It showed that ' The booking was unsuccessful '. I contacted their customer care the same day itself and reported the issue. They asked me to wait for ** hours the refund will be initiated by that time, else to call them back. The refund was not initiated and I have been calling them till this day but I haven't got a proper response from them.
Transaction details :-
Payment made to: OYO Rooms
Transaction ID: T**********************
UTR: ************
Payment made via Canara Bank account number ending with ******.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

OYO

525

Total Complaints

244

Total Resolved

46.48%

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