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Devesh Jagatram filed complaint against You Broadband on Jul 1, 2019
I paid Rs. **** to youbroadband as security deposit for high-speed dual-band wireless modem cum router on *th june on their website. After the payment I contacted them for sending the router and getting it installed. They informed that it will take upto ** days. So far they have not sent the router for installation. I have made multiple calls to their customer support and also written to their nodal and appellate email ids. All of it looks like a fake scam because no one is interested in resolving the problem.
All that I keep hearing every single day is that they have escalated the issue and their technical team will get in touch (sometimes soon, sometimes today, etc.). But I never get any call back on resolution. I am still waiting for the router to be installed.
Additionally their website did not generate a deposit receipt. All I have is a transaction number and they keep saying that they have the details in their system so a receipt wont be required.
Till date, I have made many long and frustrating calls. I feel cheated by paying an advance amount without the device and they don't seem to care about a customer's mental agony.
This is resulting to not only financial loss but also mental agony.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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