Myntra And Flipkart - missing shipment

Good Evening I am tripti and I would like to inform you that i am not geeting any help customer customer service and no one calling me or my issue. I have order Sangria kurta with palazoo i paid *,***.** but i have received only kurta without palazoo when i arranged call back for me so a person said i raised call for you and we will investigate on this i am writing to customer service on daily bases but on one contacting me.
Sent
today i received msg that my complaint or missing item has got declined.
what the hell is going on
is this my mistake i paid before receive my item.
i want my palazoo any how
my registered id-triptisharmaid@gmail.com
my order Women Maroon Yoke Design A-Line Kurta with Palazzos
i received this email
After conducting a thorough investigation and review of your missing item(s) claim, we have found that the product(s) were dispatched from our warehouse in a properly sealed package. We have also received a confirmation from our Logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.
i already conirmed that pacakge was sealed but i have received only kurta not palazooo
i am really frustrated with this i have ordered so many shipments before that but this is the first time when myntra is providing pathetic service.
i arranged call back for me and i received call back then person said we need video while opening the package otherwise we cant do anything. i dont have any video and i cant have this shipment without palazo
i arranged my return for this shipment now kindly send me back my ammount

now i am going to file a case against flipkart and mynrta