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Amazon India Pvt Ltd - Missing product in the package

Chetan Motiani filed complaint against Amazon India Pvt Ltd on Oct 21, 2021

I ordered a fire stick and jabra active elite **t during the festive sale season.

I got the fire stick delivered intact. However, the other package had missing items; both the earpods and the earcase (the cable was present).

I am fed up and frustrated following up on the case with various Amazon customer representatives and on the replacement / refund (whatever is feasible). I have faced Amazon representatives either hanging up the phone or simply refuse to do anything. I took the matter on Twitter as well but they just sent standard forms to fill up and substandard replies that they cannot do anything. I am feeling cheated and looted with my hard earned money.

Order Number : Order# ***-*******-*******
Item Description : (Renewed) Jabra Elite Active **t True Wireless Earbuds and Charging Case (Titanium Black)

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Amazon India Pvt Ltd

21

Total Complaints

10

Total Resolved

47.62%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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