Zomato - Missing Items from Order

Inshanlang Ethan Kharmon filed complaint against Zomato on Jul 20, 2024

This simple order:
* x Crispy Chicken Burger+Classic Cold Coffee., * x Crispy Chicken Meal (Reg)

It was delivered but the food was ruined due to spillage.

Zomato initiated a re-order and re-delivery but they did not include all the items.

Only this was re-ordered: * x Crispy Chicken Burger+Classic Cold Coffee.

This was missing from the reorder: * x Crispy Chicken Meal (Reg).

The re-order cost a staggering amount of ₹*** when it should have costed ~₹***.

I was refunded the remaining amount of ₹*** which was not really enough and fair.

I should have been compensated an amount of about ₹***.

Loss a meal and alot of Money.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Zomato

1088

Total Complaints

591

Total Resolved

54.32%

Consumer Satisfaction

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