LG 1 5 Ton 5 Star Dual Inverter AC - Mismatch in the serial number of the product with the invoice of the AC

Hello Team,

We have a bigger issue with an incorrect product sent to us * years back. It was not an issue until recently when we tried to get the AC repaired through the extended warranty of flipkart's. We were informed that they won't b able to take in the service request for the AC as the serial number of the product doesn't match and asked us to check with Flipkart again to get this sorted at the backend so that the servicing guys can come in for the repair. We intimated Flipkart and confirmed that we don't posses the brand box anymore as no one would face an issue where the seller has given a wrong product instead of the one that was to be given. This information was passed to Flipkart and seller; and Based on the backend team's call the seller accepted their mistakes and agreed to take the return and refund the AC amount along with its extended warranty without the availability of brandbox. The pickup was scheduled however the wishmaster denied the pickup and now th return is cancelled. Even after talking to flipkart's service team, no one seems to take a notice and closing incidents without giving any resolution. They are giving is the excuse of the refund police's but what about the policies which the seller has to abide I.e sending the correct products which the customer orders. Seller can't talk about policies when the mistake has been made from their mistakes nd itself. Also seller is not agreeing to the refund of the installation amount but that has to be the responsibility of the h seller again. Since it's his mistake for which we had to pay the price and will have to pay the installation again for a new AC. Henc it will be double payment for sellers mistake. It's summer and th issue is ongoing from last ** days with no clear resolutions. Could you please help in getting it done escalated to the right authorities.

Thanks,
Parveen