Tarun Yadav filed complaint against LG * * Ton * Star Dual Inverter AC on Oct 5, 2023
Hello,
I had opened a request for my faulty AC under AMC on ** Sep ****. LG Electronics is basically Harassing Customer. I have been following up from day * on the Service Request (Details Below). First diagnosis was wrong, then the Engineer and Manager from Service Center abused me. FIR Details can be furnished if required. No response or call back from anyone from LG though I have been assured every second day I will receive call back. No response on emails. No response on Whats App Service. On ** Sep Part was delivered and Engineer came for change, Part was wrong. Service Center states LG is at fault and LG states Service Center ordered wrong part. On ** I was assured from Escalation Team Part will be replaced by * or max * Oct ****. Again Part ordered on ** Sep as per LG from Service Center and today is * Oct **** and No one has any information what is the status. I am following up since morning no response. Chat at Whats App been closed forcefully. Few names Praveen Bhardwaj (MD Escalation) coordinating me initially on emails stopped responding. Area Manager Manish Gupta I called and he assured to respond back and from next day he is disconnecting my call. Same is with Ruchi Yadav, Not a single call back from anyone despite me following up regularly. As per with chat on Whats App LG support, they can not help me, It is only me who has to followup with the prior names provided. This is the worst support I have ever got from any Service Provider. I have paid for the service and I am the one who is been Harassed.
I am the one who is suffering NOT LG Electronic. This type of service is a Black Spot on LG Customer Service. My mother is Senior Citizen and a Cancer Patient, You may imagine what trauma she and my family is going through.
I am exhausted of all options, Please Help or Guide.
RNP************
VCP************
VCP************_**
Regards
Tarun Yadav
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