Gautam Vasisht filed complaint against Rosette Grand Vacations on Aug 28, 2023
I was invited to Rosette Grand on **th Aug ****. I mentioned that I will come with my Parents if they are ok with it then only, I will come else I won't come. Rosette Grand executives mentioned that I can bring family members and ** min I need to spend with them for the offers or services to listen and then dinner for the family. I visited The Gaur Sarovar Portico hotel with my wife, my daughter and my parents.
They sold us the Studio domestic plan for **,*** rupees for which it was discussed the following: -
*. If I book * rooms then I will get * night and *days else if I book * room then I will get * nights and * days.
*. In a year I have ** night and ** days so I confirmed that if I book * rooms one room for my family and one room for Parents then in total, I can book ** night and ** days.
*. Also it was mentioned to me that till the age of ** years for my daughter I won't have to pay extra.
The above points were the key factors for me to buy this plan. Now when I get call from Customer Care then it was said to me.
*. If I book * rooms then I will get * night and * days instead of * nights and * days.
*. In a year if I book * rooms then I can only avail *nights and * days as this is equivalent to ** night and ** days
*. It was mentioned that Children till * years is allowed. For this I have back and forth call couple of times and Salesperson mentioned me that he needs a favor and I agree to the age of * years. This point was sorted.
Now it is almost * weeks, I have done payment and what was discussed is not being provided. I have requested couple of times to Customer Care to refund my money and they are not giving it back.
I am quite disappointed with this approach and request to refund my money as to deal with this is quite stressful. I took Studio plan only on the condition of * nights and * days for * rooms and in a year * times I can book as in total it will be ** nights and ** days. I request to please initiate my complaint and refund my money.
I have again called on **-**-**** and it was mentioned I will get a call in the evening, but no calls received.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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