Messho App - MISING PRODUCT

Order Name: Brush Crevice Nail Drill MiNi Ac for Room Cooling MiNi Ac AiR CoolAer Portable AiR CoNdItIoNeRs for Home Office Artic CooleAr * in * Conditioner MiNi AiR CoolerA MiNi CoolerA D*. Order Number: ******************_* Transaction ID: ************ (Amount Paid: ₹*,***) Order Date: **th May **** Delivery Date: **th May **** Courier Partner: Valmo (Tracking ID: VLR************) Seller Name: KHODALTRADE Detailed Timeline of Grievance: **th May ****: The package was delivered. Upon opening, the box was completely empty. I immediately raised my *st return/refund request on the Meesho app. **th May ****: The courier partner (Valmo) arbitrarily cancelled the return pickup without visiting my address. **th May ****: I raised my *nd return request. On **th May, the system/delivery agent cancelled it again. **th May ****: I raised my *rd return request. On *st June ****, the status was marked as "Return Failed" during the quality check because a physical item could not be handed over for an empty box delivery. Core Dispute: I have contacted Meesho customer care and raised a return * times. Meesho has completely rejected my refund, stating that an empty box is classified as "garbage material" under their internal company policy, making me ineligible for a return or refund. This policy is highly unfair and actively covers up seller fraud. Public reviews for this specific seller ('KHODALTRADE') show multiple other buyers reporting the exact same 'empty box' scam, proving this is an ongoing fraudulent operation that Meesho is refusing to address. Relief Sought: I request the Consumer Forum to direct Meesho to process a full refund of ₹*,*** to my original payment method and penalize the fraudulent seller.