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Harsharan Kaur filed complaint against Myntra on Apr 30, 2023
I ordered a dress from Myntra, which is an Online platform.
Dress Name: House of Jamoti Red Net Maxi Gown
They have a return and exchange policy of * days on this particular item.
Order Amount: ₹****.**/-
Order Number: *********************
Issues: Big Size received and No Price Tag attached with product. The product looks used.
I registered the complaint to Myntra at the same time when I received the product with the information that "I received bug size and there is no Price tag attached to the product" and request requested a return request where delivery/pickup agent refused to take the product(reason given: no price tag).
Meanwhile, my account was deactivated by Myntra.
Again called the Myntra customer support team and they registered a complaint for * issues(Why the account is deactivated/blocked and Why the delivery/pickup agent refused to take the product). Myntra support team registered the complaint and closed it later but without resolving it. They have given an excuse that I have breached their * clauses (*. User conduct and rules on the platform and **. Jurisdictional Issues/Sale in India only) that too after a few days and made it resolved.
I again called and spent around ** minutes, talking to * people and explaining the same issue again and again but the first * people refused to help and the third person registered a complaint saying"We will resolve it in ** hours but also disconnected the call in between afterward).
I am feeling cheated by Myntra where I ordered the product with a trust that if I order and found any issue, I can either exchange or return the product but now they are denying it. I do not want to keep this product anymore.
I have a sincere request to the respected jury who is assessing my complaint that I shall be compensated with full refund with an additional compensation amount of ₹****/- and Myntra should also be penalized on breaking the commitment and misguiding the customer. I am hopping that Myntra or any other similar company with not misguid any other customer.
Thanking you in advance.
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