Bajaj Fin Serv - Mis commitment NonDisclosure on Personal Loan

Dear Team,

I am writing to lodge a formal complaint regarding serious miscommitments and non-disclosures related to my recently availed personal loan (Loan Account Number: P***TP********).

Despite raising the issue within a timely manner, I have not received any resolution or even acknowledgment, and attempts to reach your team via phone and email have been unsuccessful.

Below are the key concerns:

No clear disclosure of processing fees at the time of application.

Hidden charges (including insurance premiums) were not communicated.

No mention or clarity about the inclusion of health and life insurance in the loan package.

No support or guidance was offered during or after the loan disbursal process.

No communication on the free look/cancellation period, which could have helped avoid this situation.

The loan details and product summary were not visible on your app or platform.

Instead of resolution, I am constantly receiving harassment calls for upselling, which is extremely unprofessional and distressing.

I had clearly requested loan cancellation immediately after noticing these discrepancies, yet no action has been taken, nor have I received any formal response.

This experience has been highly disappointing and has caused mental stress due to lack of transparency, poor customer service, and zero accountability.

I urge you to treat this matter with the utmost seriousness and initiate immediate action for:

Cancellation and reversal of the loan, without imposing any charges.

Written clarification on charges deducted.

A formal apology for the inconvenience caused.

Failing to receive a resolution within * working days, I will be compelled to escalate this to RBI Ombudsman, Consumer Forum, and relevant financial grievance platforms.

Loan No.: P***TP********
Contact No.: **********
Registered Name: Mayank Dutt

Awaiting an immediate response.

Sincerely,